Privacy Policy

1. Who We Are

Crestline Property Services ("we", "us", or "our") operates this website at crestlinepropertyservices.ca. We provide concrete and asphalt repair, landscaping, snow removal, commercial maintenance, and trucking and hauling services in Edmonton, Red Deer, and surrounding Alberta communities. You can reach us at (587) 566-6589.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, phone number, and email address when you request a quote or contact us
• Property address or service location when relevant to your inquiry
• Details about the work you need done
• Information submitted through Google Ads lead forms

We also collect standard technical information automatically when you visit our site, including your IP address, browser type, pages visited, and referring URL. This is collected through standard web server logs and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule and deliver services you have requested
• Contact you about your project or follow up on a quote
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Google Ads Lead Forms

If you submit your information through a Google Ads lead form, that information is transmitted to us via a secure webhook and handled in accordance with this privacy policy. Google's collection and use of your data through their advertising platform is governed by Google's Privacy Policy.

5. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the site. We use a cookie consent banner to obtain your permission before setting non-essential cookies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Quote requests and customer inquiries are retained for a reasonable period to support our business operations and any follow-up communications.

7. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for the use of your personal information (subject to legal or contractual restrictions)
• Ask questions about our privacy practices

To exercise any of these rights, contact us at (587) 566-6589.

8. Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or how we handle your personal information, contact us: